Return and Refund Policy

At Crescent’s Moon, we want you to have a delightful shopping experience, and your satisfaction is our utmost priority. If, for any reason, you need to return or exchange a product purchased from our website, we’ve outlined our policy below to make the process as smooth as possible.

1. Eligibility for Returns/Exchanges:

• We accept returns and exchanges within 5-7 days from the date of purchase.
• To be eligible, the item must be unused, in the same condition as received, and in its original packaging.
• Customized or personalized items are not eligible for returns or exchanges unless there is a defect or error on our part.

2. Initiate a Return/Exchange:

• To start a return or exchange process, please contact our customer support team at support@crescentsmoon.com with your order number and reason for the return or exchange.
• Our team will guide you through the process and provide you with a return authorization if applicable.

3. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
• Please ensure that you use a trackable and insured shipping method when returning items to us. We are not responsible for lost or damaged returns during transit.

4. Refund/Exchange Process:

• Once we receive your returned item and inspect it, we will process your refund or exchange.
• Refunds will be issued to the original payment method within 7-10 business days from the date we receive the returned item.
• Exchanges will be processed promptly, and you will be provided with a tracking number for your new item.

5. Damaged or Defective Items:

• If you receive a damaged or defective product, please contact us immediately with photos of the item and its packaging. We will arrange for a replacement or refund.

6. Restocking Fee:

• We do not charge a restocking fee for standard returns and exchanges. However, if an item is returned in a condition that makes it unsellable, we may withhold a partial refund.

7. International Returns/Exchanges:

• International customers are responsible for all return shipping costs, duties, and taxes.

8. Contact Us:

• If you have any questions or need further assistance, please don’t hesitate to reach out to our customer support team at support@crescentsmoon.com.

TERMS AND CONDITIONS

• Bank account details provided by the customer would be final and any error in the details provided by the customer would not be the responsibility of the brand.
• If you have received an SMS or EMAIL of order delivered status and if it’s not received by you, please email or contact us within 24 hours.
  email: support@crescentsmoon.com
• The customer will be under an obligation to take utmost care of the product(s) whilst the products are in their possession. This includes all of the product(s) instructions, documents and wrappings while returning the product(s) in the same condition as received.
• In circumstances where the customer feels that the product does not conform to the standards at the time of delivery, they shall promptly contact us via our mail support@crescentsmoon.com with details of the product and its damage within 1 day of receiving the products; whereon, the customer will receive instructions from us.
• Upon return of the product, we will fully examine it and notify the customer of their right to a refund (if any) via e-mail within a reasonable period of time. We aim to process the refund as soon as possible and, in any case, within 7 working days from the day, we confirmed to the customer via e-mail that they are entitled to a refund.

Please note that this policy may be subject to change, and the terms in effect at the time of your purchase will apply. We appreciate your understanding and cooperation in adhering to our Return/Exchange Policy to ensure a positive shopping experience at Crescentsmoon.

Thank you for choosing Crescentsmoon for your shopping needs. We look forward to serving you again soon!